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I'm a Cameo customer

I'm a Cameo customer

47 articles
I thought I bought a Cameo video through TikTok, but I haven’t received a confirmation email or video. What happened?
How do I get a cash refund for an iOS app purchase?How to request a cash refund for a Cameo purchase made through the iOS app, using Apple's refund process.
I haven't received my Cameo videoCheck the status of your Cameo video and find out what to do if it hasn't arrived yet.
I received a blank, wrong, or placeholder videoWhat to do if you received a blank video, a video intended for someone else, or random content instead of your Cameo.
My Cameo video didn't arrive in time for the occasionWhat to do when your Cameo video didn't arrive in time for a birthday, anniversary, or other special occasion.
My 24-hour delivery order is late — what now?What to do if your 24-hour Cameo order hasn't arrived within the delivery window.
Why haven't I received a refund notification? (Cameo website)Explains how pre-authorization holds work for web bookings, and why customers won't receive a refund notification from their bank.
What currency does Cameo charge in?All Cameo prices are in USD. Information for international customers about currency conversion and charges.
The talent made a mistake in my video — wrong name, date, or contentWhat to do if a talent said the wrong name, date, or made another mistake in your Cameo video.
PayPal payments and issues on CameoHow PayPal payments work on Cameo, including holds, refunds, and common PayPal issues.
Order not found — email mismatch, Apple relay, or typoInstructions for Pai on how to handle order lookup failures due to email mismatches, Apple relay emails, or typos — including the account ownership verification questions to ask before escalating.