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I'm a Cameo customer

I'm a Cameo customer

60 articles
I thought I bought a Cameo video through TikTok, but I haven’t received a confirmation email or video. What happened?
How do I get a cash refund for an iOS app purchase?How to request a cash refund for a Cameo purchase made through the iOS app, using Apple's refund process.
I haven't received my Cameo videoCheck the status of your Cameo video and find out what to do if it hasn't arrived yet.
I received a blank, wrong, or placeholder videoWhat to do if you received a blank video, a video intended for someone else, or random content instead of your Cameo.
My Cameo video didn't arrive in time for the occasionWhat to do when your Cameo video didn't arrive in time for a birthday, anniversary, or other special occasion.
My 24-hour delivery order is late — what now?What to do if your 24-hour Cameo order hasn't arrived within the delivery window.
Why haven't I received a refund notification? (Cameo website)Explains how pre-authorization holds work for web bookings, and why customers won't receive a refund notification from their bank.
What currency does Cameo charge in?All Cameo prices are in USD. Information for international customers about currency conversion and charges.
The talent made a mistake in my video — wrong name, date, or contentWhat to do if a talent said the wrong name, date, or made another mistake in your Cameo video.
PayPal payments and issues on CameoHow PayPal payments work on Cameo, including holds, refunds, and common PayPal issues.
Order not found — email mismatch, Apple relay, or typoInstructions for Pai on how to handle order lookup failures due to email mismatches, Apple relay emails, or typos — including the account ownership verification questions to ask before escalating.
I didn't receive a confirmation email for my Cameo orderWhat to do if you didn't get an order confirmation or receipt after booking a Cameo.

How do I use Cameo?

How do I use Cameo?

Can the talent see my instructions?Whether talent can see your Cameo instructions, who has access to them, and how to edit them before recording starts.
How do Cameo credits work?What Cameo credits are, when you receive them, how to use them, and whether they expire.
Why was my Cameo request declined?What it means when a talent declines your Cameo request, and what happens to your payment.
What is Cameo?
What happens after I submit a Cameo request?What to expect after placing a Cameo order — talent notifications, the delivery window, and how you'll receive your video.
Can I edit the instructions after I send my Cameo video request?
How do I cancel my Cameo video request?How to cancel a Cameo video request, whether cancellation is possible, and what happens to your payment after cancellation.
My Cameo video expired! What do I do?What happens when a Cameo order expires — including the automatic grace period extension, refunds by platform, and how to check your order status at cameo.com/orders.
24 Hour Delivery Upgrade
Can I download my Cameo video?How to download your Cameo video from the app, website, or delivery email — including troubleshooting if the download appears successful but the video can't be found, or if a…
How do I leave a review or tip?
How will I receive my Cameo video?How customers receive their completed Cameo video — by email, in the app, and at cameo.com/orders — and what to do if they haven't received it yet.
How do I share my Cameo video?How to share your Cameo video from the app, website, or delivery email.
Can my Cameo video include closed captioning?
How do I report a Cameo video or other content on Cameo that violates Cameo's terms of service?
How do I remove the watermark?How to remove the Cameo watermark from a personal video by purchasing the watermark removal upgrade at cameo.com/orders. For personal videos only — not business videos.
There's no audio on my Cameo videoWhat to do if your Cameo video has no sound, muffled audio, or the audio cuts out.
My Cameo video is blurry, poor quality, or cuts offWhat to do if your Cameo video is blurry, pixelated, cuts off early, or has other video quality issues.
My promo code or discount isn't workingWhy your Cameo promo code or discount code might not be working, and how to apply one correctly.
Can I get a receipt or invoice for my Cameo purchase?How to find a receipt or invoice for a Cameo purchase, including order confirmation emails, the orders page, business invoices, and iOS app purchases.
How do I update my email address?How to update the email address on your Cameo account, and what to do if you booked with the wrong email.
What's the difference between a Cameo video request and a Direct Message (DM)?Explains the difference between a Cameo video request and a Cameo Direct Message (DM), including what each one is, how they work, and how to tell which one you booked.
My Cameo gift card isn't workingHow to redeem a Cameo gift card and what to do if you're getting an error or the code isn't working.
I'm having trouble logging into my Cameo accountHow to fix login issues on Cameo including the verification code login, Sign in with Apple, Facebook, and Google.
How can I check the status of my Cameo video?
I did not receive my Cameo. Will I be charged?