Your Order ID is a unique code that identifies your Cameo booking. You will need it if you contact support about a redo, refund, or any issue with your order.
Find it in your confirmation email
When you place a Cameo order, you will receive a confirmation email from [email protected] with the subject line "We received your request to [Talent Name]". Your Order ID is included in that email.
If you cannot find the confirmation email, check your spam or junk folder — it sometimes ends up there.
Find it on the orders page
Go to cameo.com/orders
Log in with the same email address you used to place the order
Find your order and click on it — the Order ID will be displayed on the order details page
Find it in the Cameo app
Tap Profile (bottom right)
Tap Your Orders
Open the order — the Order ID will be shown in the order details
What does an Order ID look like?
A Cameo Order ID is a long string of letters and numbers, for example: xxxxxxxxxxxxxxxxxxxxxxxx. It is not a short number — it will always be a long alphanumeric code.
I still cannot find my Order ID
If you have checked your email and cameo.com/orders and still cannot find your Order ID, our support team can help locate your order using the following details:
The email address you used when placing the order
The name of the talent you booked
The approximate date you placed the order
The name of the person the Cameo was for
Note: If you purchased through the iOS app using Apple Pay, the order may be associated with the email address linked to your Apple ID rather than the email you normally use. Try logging into cameo.com/orders with your Apple ID email address.