How do I use Cameo?
How do I use Cameo?
27 articles
- How do I find my Cameo Order ID?How to find your Cameo Order ID from your confirmation email, the orders page, or the app — including what to do if you cannot locate it.
- Can the talent see my instructions?Whether talent can see your Cameo instructions, who has access to them, and how to edit them before recording starts.
- How do Cameo credits work?What Cameo credits are, when you receive them, how to use them, and whether they expire.
- What is Cameo?What Cameo is — a platform where fans can book personalized video messages, shout-outs, and direct messages from celebrities, athletes, and creators.
- Why was my Cameo request declined?What it means when a talent declines your Cameo request, and what happens to your payment.
- What happens after I submit a Cameo request?What to expect after placing a Cameo order — talent notifications, the delivery window, and how you'll receive your video.
- Can I edit the instructions after I send my Cameo video request?Whether you can change your Cameo video instructions after submitting your request, and what to do if you need to update them.
- How do I cancel my Cameo video request?How to cancel a Cameo video request, whether cancellation is possible, and what happens to your payment after cancellation.
- My Cameo video expired! What do I do?What happens when a Cameo order expires — including the automatic grace period extension, refunds by platform, and how to check your order status at cameo.com/orders.
- 24 Hour Delivery UpgradeHow to upgrade an existing Cameo order to 24-hour delivery using the Need it faster button at cameo.com/orders — and what happens if the order is not delivered on time.
- Can I download my Cameo video?How to download your Cameo video from the app, website, or delivery email — including troubleshooting if the download appears successful but the video can't be found, or if a…
- How do I leave a review or tip?How to leave a review for your Cameo video and how to leave a tip for the talent after receiving your video.
- How will I receive my Cameo video?How customers receive their completed Cameo video — by email, in the app, and at cameo.com/orders — and what to do if they haven't received it yet.
- How do I share my Cameo video?How to share your Cameo video from the app, website, or delivery email.
- Can my Cameo video include closed captioning?Whether Cameo videos can include closed captions or subtitles for accessibility.
- How do I report a Cameo video or other content on Cameo that violates Cameo's terms of service?How to report a Cameo video or other content that violates Cameo's Terms of Service or Community Guidelines.
- How do I remove the watermark?How to remove the Cameo watermark from a personal video by purchasing the watermark removal upgrade at cameo.com/orders. For personal videos only — not business videos.
- There's no audio on my Cameo videoWhat to do if your Cameo video has no sound, muffled audio, or the audio cuts out.
- My Cameo video is blurry, poor quality, or cuts offWhat to do if your Cameo video is blurry, pixelated, cuts off early, or has other video quality issues.
- My promo code or discount isn't workingWhy your Cameo promo code or discount code might not be working, and how to apply one correctly.
- Can I get a receipt or invoice for my Cameo purchase?How to find a receipt or invoice for a Cameo purchase, including order confirmation emails, the orders page, business invoices, and iOS app purchases.
- How do I update my email address?How to update the email address on your Cameo account, and what to do if you booked with the wrong email.
- What's the difference between a Cameo video request and a Direct Message (DM)?Explains the difference between a Cameo video request and a Cameo Direct Message (DM), including what each one is, how they work, and how to tell which one you booked.
- My Cameo gift card isn't workingHow to redeem a Cameo gift card and what to do if you're getting an error or the code isn't working.
- I'm having trouble logging into my Cameo accountHow to fix login issues on Cameo including the verification code login, Sign in with Apple, Facebook, and Google.
- How can I check the status of my Cameo video?How to check whether your Cameo order is pending, active, completed, expired, or declined — and what each status means.
- I did not receive my Cameo. Will I be charged?Whether you will be charged if your Cameo request expires or the talent does not complete it — including automatic refund timelines by platform.