Once your request has been fulfilled, you'll receive an email, push notification, or text — depending on the notification preferences you selected at checkout.
You can also find your completed video any time in My Orders on the app or at cameo.com/orders.
Didn't get it? Here's what to check
Check your spam or junk folder — search for an email from [email protected] or the talent's name. This is the most common reason videos go missing.
Check My Orders — log in at cameo.com/orders with the same account you used to book. Your order status will show whether the video has been delivered.
Check you're on the right account — make sure you're logged into the same email address you used when placing the order.
If you're unsure, log out and log back in using the correct email address:
Open the Cameo app.
Go to Profile (bottom right).
Tap the three horizontal lines (top right).
Scroll down and select Sign out.
Log back in using the correct email address.
Enter the email associated with your account.
Check your email inbox for a verification code.
Enter the code in the app to complete the login process.
Check the delivery window — talent have up to 7 days to complete a request (or 24 hours for express orders). If the window hasn't passed, the talent may still be working on it.
Check for email mismatches — Confirm that the email you entered during checkout matches your Cameo account email exactly (no extra characters or misspellings). If you suspect a typo, contact Cameo support with the following details:
Approximate order date
Talent name
Recipient name
Brief description of the request.
Still can't find it? See our article: I haven't received my Cameo video for full troubleshooting steps, or contact our support team with your Order ID. If you don't have your Order ID, provide the following details to help locate your order:
Approximate order date
Talent name
Recipient name
Brief description of the request.