Once your request has been fulfilled, you'll receive an email, push notification, or text — depending on the notification preferences you selected at checkout.
You can also find your completed video any time in My Orders on the app or at cameo.com/orders.
Didn't get it? Here's what to check
Check your spam or junk folder — search for an email from [email protected] or the talent's name. This is the most common reason videos go missing.
Check My Orders — log in at cameo.com/orders with the same account you used to book. Your order status will show whether the video has been delivered.
Check you're on the right account — make sure you're logged into the same email address you used when placing the order.
Check the delivery window — talent have up to 7 days to complete a request (or 24 hours for express orders). If the window hasn't passed, the talent may still be working on it.
Still can't find it? See our article: I haven't received my Cameo video for full troubleshooting steps, or contact our support team with your Order ID.