Cameo offers two different ways to connect with talent — and they work very differently. Here's the key difference:
Cameo video request
A video request is a personalised video message recorded by the talent specifically for you. You provide instructions (name, occasion, what you'd like them to say), and the talent films and delivers a custom video.
What you get: A personalised video you can keep, download, and share.
Delivery time: Talent have up to 7 days to complete your request (or 24 hours for express delivery).
If not completed: Your order expires automatically and your payment is refunded.
Where to find it: cameo.com/orders → Your Orders.
Cameo Direct Message (DM)
A Direct Message is a text message you send directly to a talent's inbox — similar to a social media DM.
What you get: The ability to send a message to the talent. A response is not guaranteed — talent respond at their own discretion.
Cost: You are charged at the time of sending, not on delivery of a response.
No refunds for unanswered DMs: Because you are paying to send the message (not to receive a reply), DMs are non-refundable even if the talent doesn't respond.
Where to find it: Your Cameo inbox.
Not sure which one you booked?
Check cameo.com/orders — if your purchase appears there with a status (Pending, In Progress, Completed, etc.), it's a video request. If it doesn't appear there, check your Cameo inbox — it was likely a DM.
Still not sure? Contact our support team using the chat button below and we'll help you identify what you purchased.