We're so sorry this happened — receiving the wrong video is unacceptable and we want to make it right as quickly as possible.
What counts as a wrong or placeholder video?
A blank or near-empty video (e.g. a few seconds of nothing)
A video that is clearly intended for someone else (different name, different occasion)
A random video unrelated to your request (e.g. a video of a ceiling, an empty room, or random content)
A video that appears to have been uploaded by mistake
What to do
Please contact our support team immediately using the chat button below. This is treated as a priority issue — you don't need to take any action first or provide extra information before we escalate.
When you reach out, please have your Order ID ready (found in cameo.com/orders or your confirmation email) and a brief description of what you received.
What happens next
Our team will review your case and reach out to you by email. Depending on the circumstances, we'll arrange either a full refund or a redo request to the talent. We aim to resolve these cases as quickly as possible.