Problem with my Cameo
FAQs when you have an issue with your Cameo
7 articles
- I didn't receive a confirmation email for my Cameo orderWhat to do if you didn't get an order confirmation or receipt after booking a Cameo.
- Why haven't I received a refund notification? (Cameo website)Explains how pre-authorization holds work for web bookings, and why customers won't receive a refund notification from their bank.
- My 24-hour delivery order is late — what now?What to do if your 24-hour Cameo order hasn't arrived within the delivery window.
- My Cameo video didn't arrive in time for the occasionWhat to do when your Cameo video didn't arrive in time for a birthday, anniversary, or other special occasion.
- I received a blank, wrong, or placeholder videoWhat to do if you received a blank video, a video intended for someone else, or random content instead of your Cameo.
- I thought I bought a Cameo video through TikTok, but I haven’t received a confirmation email or video. What happened?What to do if you thought you purchased a Cameo video through TikTok but never received a confirmation email or video.
- I haven't received my Cameo videoCheck the status of your Cameo video and find out what to do if it hasn't arrived yet.