Refund timelines depend on how your order was booked and what happened to it:
In some cases, a redo may be offered as the first resolution step before a refund is considered.
If your order expired or was declined: Your refund is issued automatically — you don't need to request it.
Cameo website: The hold on your payment method is released within 5–10 business days, depending on your bank.
Android app: You'll receive a refund within 5–10 business days.
iOS app: Because purchases through the iOS app go directly through Apple, Cameo does not have access to your payment instrument to issue a refund. You'll receive Cameo credits back to your account automatically. If you'd prefer a cash refund instead, you can request one from Apple directly by logging into your Apple account at reportaproblem.apple.com, or by tapping the "Request refund" button next to your cancelled, declined, or expired order on your Orders Page in the Cameo app.
If our team confirmed a refund for you (Cameo website or Android app): Look for a credit to your payment method within 5–10 business days. If you don't see it after that, please contact our support team with your Order ID and refund confirmation and we'll look into it.
If your order was placed through the iOS app: Because Apple processes all iOS payments, Cameo cannot issue a refund directly to your payment method. You'll receive Cameo credits automatically. If you'd prefer a cash refund, you can request one from Apple at reportaproblem.apple.com, or by tapping "Request a Refund" next to your order in the Cameo app.
Still waiting after 10 business days? If it's been more than 10 business days and your refund hasn't appeared, contact our support team with your Order ID and we'll investigate as a priority.
Note: Most Cameo products are non-refundable once the video has been delivered. See our Payment Terms for details on what qualifies.
Additionally, if you encounter issues with your Cameo video, such as errors, defects, or unmet expectations, you may request a redo as the standard resolution. Redos allow the talent up to 4 days to deliver a revised video. Refunds are considered only when a redo cannot resolve the issue or the video is deemed unusable.