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I'm a Cameo customer
How do I use Cameo?
How can I check the status of my Cameo video?
Do I need to have a Cameo account to use Cameo?
What can't I include in my Cameo request?
Can I have a celebrity give a shout-out for my business or charity?
Can I ask the celebrity to say or do something specific in my request?
See all 23 articles
Purchasing a Cameo
When will I be charged for my Cameo video?
Which payment methods are accepted?
Can I purchase a Gift Card if I live outside of the United States?
What happens if I lose my Gift Card?
Does my Gift Card expire?
See all 26 articles
I'm having trouble with my app!
My app keeps freezing!
I'm having trouble logging into my Cameo account.
How do I update my app?
How do I uninstall the app?
Why isn't my Cameo video playing?
See all 6 articles
Tell me about Cameo
Is there someone I can talk to about inappropriate content I saw on Cameo?
Tell me all about the legal stuff.
Is Cameo hiring?
What is Cameo?
Can I get a refund for my VIP Fan Club membership?
How do I cancel my VIP Fan Club subscription?
I’m not happy with my business video. Is there anything you can do?
What celebrities are available for business videos?
Can I edit my business video or remove the watermark?
What’s the turnaround time for business videos?
Can I post my business video on social media?
See all 10 articles
Cameo Direct Messages
I sent a Cameo DM to a celebrity, but they didn't respond. What gives?
Can I use my Cameo credits to send a Cameo DM?
Can I send multiple Cameo DMs?
How do I send a Cameo DM?
What's a Cameo Direct Message?
Tell me about the celebrities on Cameo
How do I know if my favorite celebrity joined Cameo?
How do I sign up to become Talent on Cameo?
Why are some celebrities on the Cameo website, but not on the app?
Can you help me choose the perfect celebrity for my Cameo?
Cameo Live Video Calls
Can fans record Cameo Live video calls?
How can I find out the other celebrities that are available for Cameo Live video calls?
How do I join a Cameo Live video call?
How far in advance can fans request a Cameo Live video call?
How long is each Cameo Live video call?
See all 11 articles
I'm a Talent on Cameo
Cameo Live Video Calls
Where can I see my video call requests?
When do I get paid for my Cameo Live video calls?
When do Cameo Live video call requests expire?
What should I do if I’m not free at the requested dates and times anymore?
What should I do if I can’t attend a Cameo Live video call anymore?
See all 14 articles
How do I set up or update my payment information?
What percentage do I earn from each completed Cameo Video?
When do I get paid?
How do I donate to a charity?
Can I arrange for a fan to get a refund?
See all 8 articles
Using the App
How do I complete a Cameo Video?
How do I decline a Cameo Video?
How do I send my fans Direct Messages?
How do I complete a Cameo Video request that has expired?
How do I make myself unavailable?
See all 20 articles
Why is my upload stuck in "pending"?
What do I do when the App is glitching or not working properly?
Help Desk Software
by Freshdesk Support Desk