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Knowledge base
I'm a Cameo customer
How do I use Cameo?
22
How can I check the status of my Cameo?
Do I need to have a Cameo account to use Cameo?
What can't I include in my Cameo request?
Can I have a celebrity give a shout-out for my business or charity?
Can I ask the celebrity to say or do something specific in my request?
See all 22 articles
Purchasing a Cameo
30
When will I be charged for my Cameo video?
Which payment methods are accepted?
Can I purchase a Gift Card if I live outside of the United States?
What happens if I lose my Gift Card?
Does my Gift Card expire?
See all 30 articles
I'm having trouble with my app!
7
My app keeps freezing!
I'm having trouble logging into my Cameo account.
How do I update my app?
How do I uninstall the app?
Why isn't my Cameo playing?
See all 7 articles
Tell me about Cameo
4
Is there someone I can talk to about inappropriate content I saw on Cameo?
Tell me all about the legal stuff.
Is Cameo hiring?
What is Cameo?
Fan Clubs
7
Can I get a refund for my VIP Fan Club membership?
How do I cancel my VIP Fan Club subscription?
What do I get for joining a VIP Fan Club?
What is a Fan Club?
What is a VIP Fan Club?
See all 7 articles
Business Cameos
11
Anything else I should know about Business Cameos?
I want to send my product to the celebrity before they do the Business Cameo. Can I do that?
I'm not happy with my Business Cameo. Is there anything you can do?
Which celebrities are doing Business Cameos?
Can I edit my Business Cameo video?
See all 11 articles
Cameo Direct Messages
5
I sent a Cameo DM to a celebrity, but they didn't respond. What gives?
Can I use my Cameo credits to send a Cameo DM?
Can I send multiple Cameo DMs?
How do I send a Cameo DM?
What's a Cameo Direct Message?
Tell me about the celebrities on Cameo
4
How do I know if my favorite celebrity joined Cameo?
How do I sign up to become Talent on Cameo?
Why are some celebrities on the Cameo website, but not on the app?
Can you help me choose the perfect celebrity for my Cameo?
Cameo Live Video Calls
11
Can fans record Cameo Live video calls?
How can I find out the other celebrities that are available for Cameo Live video calls?
How do I join a Cameo Live video call?
How far in advance can fans request me for a Cameo Live video call?
How long is each Cameo Live video call?
See all 11 articles
Cameo Calls
10
What are Cameo Calls?
How can I join a Cameo Call?
How much do Cameo Calls cost?
How will I know if my favorite celebrity is doing a Cameo Call?
What happens during a Cameo Call?
See all 10 articles
I'm a Talent on Cameo
Cameo Live Video Calls
14
Where can I see my video call requests?
When do I get paid for my Cameo Live video calls?
When do Cameo Live video call requests expire?
What should I do if I’m not free at the requested dates and times anymore?
What should I do if I can’t attend a Cameo Live video call anymore?
See all 14 articles
Payments
8
How do I set up or update my payment information?
What percentage do I earn from each completed Cameo Video?
When do I get paid?
How do I donate to a charity?
Can I arrange for a fan to get a refund?
See all 8 articles
Using the App
19
How do I complete a Cameo Video?
How do I decline a Cameo Video?
How do I send my fans Direct Messages?
How do I complete a Cameo Video request that has expired?
How do I suspend my Cameo account?
See all 19 articles
Troubleshooting
2
Why is my upload stuck in "pending"?
What do I do when the App is glitching or not working properly?
Help Desk Software
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