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How do I get a cash refund for an iOS app purchase?

How to request a cash refund for a Cameo purchase made through the iOS app, using Apple's refund process.

Because purchases made through the iOS Cameo app are processed directly by Apple, Cameo does not have access to your payment instrument and cannot issue a cash refund on your behalf. If you'd prefer a cash refund rather than Cameo credits, here's how to request one through Apple.

Option 1 — Request through the Cameo app

  1. Open the Cameo app and go to My Orders.

  2. Find the order you'd like a refund for (it must be cancelled, declined, or expired).

  3. Tap the "Request refund" button next to the order.

  4. Follow the prompts to submit your refund request to Apple.

Option 2 — Request through Apple directly

  1. Visit reportaproblem.apple.com and sign in with your Apple ID.

  2. Find the Cameo purchase you want to refund.

  3. Select "Request a refund" and follow Apple's instructions.

  4. You can check the status of your refund at reportaproblem.apple.com at any time.

How long does the refund take?

Apple typically processes refund requests within a few business days. The refund will be returned to your original Apple payment method.

Still need help?

If both options above aren't working, contact our support team using the chat button below and we'll help you from there.

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