We're sorry this happened — mistakes in a Cameo video can be frustrating, especially if it was a gift. Here's what you can do.
Am I eligible for a redo?
A redo may be possible if the talent made a clear factual error based on the instructions you provided — such as using the wrong name, wrong occasion, or wrong date. Redos are at the talent's discretion and are not guaranteed.
How to request a redo
You don't need to submit anything yourself — just contact our support team using the chat button below with your Order ID and a description of the mistake. Our team will review and submit the redo request to the talent on your behalf. The talent will have 24 hours to complete it.
When you reach out, please include:
Your Order ID (found at cameo.com/orders or in your confirmation email)
A clear description of the mistake (e.g. "the talent said John instead of James")
When a redo is typically not available
The talent followed the instructions you provided but you'd like a different style or delivery.
The instructions you submitted contained the error (e.g. you typed the wrong name).
The video was completed and you'd simply like a different version.
Wrong email address on my order
If you entered the wrong email address when placing your order and your video was delivered to the wrong inbox, contact our support team with your Order ID and the correct email address. We can help resend the delivery notification.