I'm having trouble with my app!

My app keeps freezing!
If you’re running into any issues with your app freezing, please force close the app and try again. Force closing the app will reset the system, which s...
Fri, 11 Mar, 2022 at 2:42 PM
I'm having trouble logging into my Cameo account.
There’s a chance you may have logged in using a different method! If you initially created your Cameo account using Facebook or Apple ID, you’ll need to con...
Fri, 11 Mar, 2022 at 2:43 PM
How do I update my app?
You can update your app by following the steps below: iOS devices: Open the App Store and navigate to the Today screen Click on the profile icon If t...
Fri, 11 Mar, 2022 at 2:43 PM
How do I uninstall the app?
If you’re running into any issues within the app, you may want to try a quick reinstall. You can find instructions on how to uninstall and reinstall the app...
Fri, 11 Mar, 2022 at 2:43 PM
Why isn't my Cameo playing?
Please make sure that you’re connected to a strong internet connection when playing your Cameo. You can also download your Cameo and save it to your device ...
Fri, 11 Mar, 2022 at 2:44 PM
I'm having trouble with a payment made in the iOS app.
Any purchases made through the iOS app are handled by Apple. If you have any questions about your billing details or purchase policies, please check out the...
Fri, 11 Mar, 2022 at 2:44 PM
Why isn't my payment method being accepted through the website or Android app?
There are a few reasons why your payment would not be accepted: - Your billing details don’t match what your financial institution has on file for you. In ...
Tue, 5 Apr, 2022 at 4:48 PM