My app keeps freezing!

If you’re running into any issues with your app freezing, please force close the app and try again.

Force closing the app will reset the system, which should help with certain issues. It’s the mobile device equivalent of “turning it off and turning it back on again.” You can find instructions on how to force close the app below:

iOS devices 

Android devices 

Once you’ve forced the app to close, reopen it and try again.

If you’ve found that doesn’t fix the issue, please make sure you’re on the latest version of the app or uninstall/reinstall the app. 

iOS devices (after you’ve uninstalled the app, just head over to the App Store and reinstall the Cameo app)

Android devices (after you’ve uninstalled the app, head over to the Google Play Store and reinstall the Cameo app)

It also helps to ensure you're connected to a strong network, and there's storage available on your device.

If you're having trouble with the Cameo app, our team is happy to help! Please send an email to