To complete an expired Cameo Video request, open the app and click on the "Orders" tab located in the bottom left hand corner of your screen. From there, locate "Expired" alongside "Completed", "Declined", and "Canceled". Select "Expired", and locate the Cameo request you are looking for. At the bottom of the request, click the "Send free redo" button. From there, you can film and submit the Cameo like you would an active request.
Expired requests may sometimes occur due to technical issues, such as an AWS outage. During such outages, active orders that are set to expire are often automatically extended to prevent expiration. Additionally, if you encounter issues uploading, try switching between Wi-Fi and mobile data to resolve the problem.